New Quay Holiday Home

ARRIVAL/DEPARTURE

Arrival and departure times - Accommodation is available from 3.00pm. We ask that you vacate the caravan by 10.00am on the day of departure.

Early arrivals - Guests arriving early are welcome to report to reception and enjoy any of the Park facilities until their accommodation is ready.

Late arrivals (after 5.00pm) - If you expect to arrive after 5.00pm please call reception to arrange key/passes. Office is open until 7.00pm during peak season.

Non-arrival - Unless the we are previously notified, unclaimed accommodation will be treated as a cancelled booking at 10.00am on the day following your holiday start date.

YOU WILL NEED TO BRING

Static Caravans - All cooking items, crockery and cutlery are provided. Bed linen is provided for the maximum number of persons the caravan is designed for and all beds excluding the pull out bed in the lounge will be made up on arrival. Bring washing up items, towels, toilet rolls, toiletries and your personal holiday belongings.

Launderette - Lighten your luggage - the park is equipped with a modern launderette at normal charges.

Hire Goods deposit - A deposit of £10 will be required for each hire goods item.

PETS

We do not accept any pets.

GENERAL

Family holidays - The holidays we offer have been designed with families and couples in mind. We do not accept group bookings from under 25's or same sex groups. We therefore reserve the right to retain the keys for accommodation if this condition is contravened.

Care of facilities- Please treat our lovely caravan and Park facilities with care so that others may continue to enjoy them. Our caravan is strictly only let out and furnished for the number of people they are designed for, in this case a maximum of six people (max 4 adults). Guests will be held responsible for the accommodation and are liable for any damages to the property and its contents. Our caravan is strictly non smoking. We ask that you report any accidental damage to us by e-mail immediately.

The caravan is inspected at the end of every stay and any loss or damage may be charged for and the breakages deposit retained.

Ball games - For the wellbeing of all guests of the Park these are not permitted in the areas between and around accommodation but instead on the designated play areas.

Unacceptable behaviour -  Threatening or aggressive behaviour will not be tolerated under any circumstance, the Park reserve the right to ask you to leave the Park and no compensation for your holiday will be payable should this occur. BBQ's are permitted provided they are continuously attended and are used in an open and safe area. No disposable BBQs are allowed to be used on the grass or put in the refuse areas until they have completely cooled down.

Gazebos - Gazebos are NOT permitted at any time.

Motorised and Electric scooters are not permitted at any time.

MOTOR VEHICLES

There is space for a maximum of two vehicles two parked outside the caravan. Guests must adhere to the speed limit set across park of 5mph and note that no motorised scooters are allowed.  Bicycles are allowed on park provided due care is taken when cycling in public areas. Bikes left unattended around the park or club house will be removed by Park staff.

YOUR BOOKING

Payment - All deposits are to be paid in full within 5 days of booking and are strictly non-refundable. The remaining balance is due 30 days prior to the arrival date of the booking. The prices include access to the entertainments complex (club passes) but excludes any additional charges for onsite activities.

Refunds/Changes – If guests need to change the dates of their booking, they must do so at least 30 days prior to arrival and pay any difference in price. If guests wish to cancel their booking the following charges will apply:

Cancellation Charges

Amending your booking

If you need to cut short your holiday after it has commenced, we regret that we are unable to refund any monies paid.

Cancellation or changes by us

In exceptional circumstances, we may have to cancel or change some aspects of your booking. If we do so, we will tell you as soon as possible prior to your holiday date and you may choose to either:

1. Accept the changes offered by us

2. Receive a full refund

3. Accept an alternative holiday with us at the same price

INSURANCE

We recommend that you consider appropriate holiday insurance which covers any cancellation and any additional losses which you may incur through cancellation or any amendments of your holiday

PARENTS

The Park do not tolerate children being left unattended in the club house or in any other area of the park. Parents are asked to ensure their children do not cause damage in the amenity blocks or anywhere else on the park. Parents will be held responsible for any damage caused, intolerable behaviour could result in a ban from the park. For safety reasons children under the age of 16 are not permitted around the lake area unless accompanied by a parent or guardian.

ADVENTURE GOLF

This is an adventure golf course with water and various features around the course, so there are many slip and trip hazards. The uneven terrain which makes the course enjoyable can add to the risk of injury from falling. Please watch your step and play at your own risk. Maximum of 6 players per group, anyone under the age of 12 must be supervised by an adult (16+) at all times. No dogs are allowed on the course.

SWIMMING POOL

All children under the age of 8 must be accompanied by a responsible adult in the swimming pool and all poolside rules must be observed. Swimming pool opening times are seasonal and we reserve the right to close the pool at anytime should we deem it necessary. Any children not complying with the poolside rules will be banned from the pool for the remainder of the season.